Agreement with the terms and conditions

By declaring your agreement at the time of placing an order, you also declare your agreement with the application of these General Terms and Conditions (hereinafter referred to as “GTCs”). These GTCs define the conditions under which you (“you” or “user”) may use the services provided by Anno Benk.

Delivery

Anno Benk delivers door to door. Ordered goods are delivered to the address as provided by the purchaser. Goods are generally shipped via PostNL.

 

Shipping policy

Shipping times vary by country. Depending on the size and the complexity of the variation or modification, shipping times for special cases can differ from the estimated shipping date. We guarantee our utmost effort to ship your purchase as quickly as possible. However, Anno Benk b.v. cannot be held responsible for unforeseen delays.

If you have any questions regarding your delivery, please get in touch at info@annobenk.com.

 

Return policy

Once you have received your delivery, please inspect it for quality. We will gladly return, refund or replace any item that arrives damaged. We apologize for not being able to accept any returns from customers in Turkey and Israel. By accepting the terms and conditions before your purchase, buyers from Israel and Turkey waive any right whatsoever to withdraw from a contract and any right to return any products for any reason.

If you are not happy with your item, you may return your undamaged and unused Anno Benk purchase within 14 days. Due to the high quality of the materials and fabrics used in Anno Benk products, the customer is responsible for shipping charges associated with returning a non-damaged item.

Once the product arrived back at our distribution centre, the refund will be refunded via bank transfer.

 

Risk and damage

In the event of damage, please send us a picture of the damaged item via email (info@annobenk.com) within 8 days of receipt, after which it will be determined whether the item will be replaced free of charge.

 

Prices

All prices are listed in Euros including 21% VAT. Not included in the price: import tax and duty.

Payment methods:

You can pay via iDeal, Credit Card and pre-authorized bank transfer. Your purchase will be shipped after Anno Benk received the payment.

 

Personal data

Anno Benk ensures that your personal data will always be handled confidentially, in accordance with the rules of the Registration of Personal Data as laid down by law. Your data will not be provided to others without your prior consent.

 

Dutch law

The laws of The Netherlands apply to all closed purchase and sales agreements.

 

Contact details

Anno Benk B.V.
Tijnmuiden 69
1046 AK Amsterdam
The Netherlands

VAT-ID: NL854879973B01

Chamber of Commerce (NL): 62594591

 

Consequential damage

Anno Benk b.v. shall not be liable for consequential damage or damage that is not the inevitable, foreseeable and direct consequence of its proven fault or negligence.

 

Complaints?

We value good service. The satisfaction of our customers is of the greatest importance to us. That’s why, if you’re not satisfied, we’d like to know. Please inform us via email: info@annobenk.com and share your complaint with us so we can continually improve our service. We’ll respond within 14 days.